Returns Information

Guarantee / returns:

ONLY RETURNS BOOKED IN VIA EMAIL WILL BE PROCESSED:

tools@birco-online.co.uk

Private Individuals: You can return any item within 7 days of receipt. You must return the Item in its original condition with all original packaging - for any reason. We will then credit your card for the full value of goods returned less our postal / delivery costs as originally charged. We cannot accept returns of any item where the product has been unsealed. 

Business Customers: Orders can only be cancelled at the discretion of a Director of Birco Distribution Ltd. Once you have received the order, we are unable to accept returns unless agreed with a Director of Birco Distribution Ltd.

To ensure we can process your return, please enclose a note with your order number. Without this information we will unfortunately not be able to process your return.

If you do need to return any item, our returns address is:

Birco Distribution Ltd ta Birco Tools
3 Bannerley Road
Garretts Green
Birmingham
West Midlands
B33 0SL
United Kingdom

For International Returns outside of the EEC (European Union) a Custom's Declaration stating that the goods are being returned, either for replacement or refund, must be included with the Shipment. Unfortunately without this we are unable to process the return.